Gregg Hudson Ph.D

Profile

Summary

A delivery specialist with over nine years of experience leading ambitious digital programmes across UK policing and the public sector. I combine a rigorous academic background with a practical, outcomes-focused approach — designing and delivering transformations that stick. At West Midlands Police I have led the most ambitious digital strategy in UK policing, earning international recognition and demonstrating what is possible when technology, user experience, and strong partnership are brought together at scale.

Career

Experience

West Midlands Police

Mobility & Automation Manager

June 2017 — Present · Birmingham (Hybrid) Current

Strategic delivery lead with sole responsibility for two flagship digital capabilities — the Mobility Competency Centre and the Centre for Applied Automation — each responsible for transforming how West Midlands Police operates at scale.

Mobility Competency Centre

Orchestrated a full architectural redesign around user experience, increasing daily usage by 30%, achieving 100% adoption, and recovering over 2 million unproductive officer hours per year.

Built and led a cross-functional team to deliver 30+ applications and 14,000 devices to frontline officers and staff — improving data quality, compliance and public service outcomes across the force.

Held full responsibility for a multi-million pound annual budget and all associated contracts and supplier relationships.

Renegotiated the force's mobile contract, delivering approximately £2m per year in savings whilst securing enhanced terms — including two dedicated service advisors and a fully managed device lifecycle service.

Delivered a sector-first progressive web application for the Birmingham 2022 Commonwealth Games security operation, used by 6,000 individuals from 53 national organisations.

Led delivery across major sub-programmes including the Command & Dispatch replacement, Crime Recording System refresh, and national Microsoft 365 migration.

Earned a seat on Google's Android Enterprise Advisory Board and contributed to the Forrester Total Economic Impact for Android Enterprise — international recognition of WMP as a best-practice mobility organisation.

Reformed the device end-of-life process from hardware incineration to certified recycling and resale, generating additional revenue while ensuring data-safe disposal.

Centre for Applied Automation

Delivered a business case securing a 300% increase in team headcount and a full technology overhaul — returning over 1,000% ROI in year one.

Scaled the programme to 1.2 million automated transactions per year, saving 176,500 staff hours and delivering £5.45m in cost avoidance — with an error rate of just 0.15%.

In-housed web chat and chatbot capability, saving over £100,000 per annum and deflecting 20% of all inbound contact to digital self-service channels.

Coordinated sustained stakeholder engagement at all levels to keep the automation pipeline aligned to cross-divisional priorities and maintain executive sponsorship.

Self Employed

Technology Advisor

August 2015 — June 2017 · Shropshire Previous

Provided technology consultation to small businesses across agriculture, fitness, retail and charity sectors — helping organisations implement digital solutions for the first time and build confidence in technology adoption.

Delivered implementation, documentation and employee training, liaising with third-party suppliers to ensure coherent, aligned delivery.

University of Leicester

Post-Doctoral Research Associate

December 2013 — August 2015 · Leicester Previous

Continued research on co-repressor complexes, resulting in publication in the Journal of Biological Chemistry.

Screened novel compounds to assess their impact on protein complex assembly and disassembly.

Contributed to cross-departmental requirements and assessment of an e-procurement system — an early bridge between research and technology delivery.

Mentored and supervised BSc, MSc and Ph.D research students.

University of Leicester

Ph.D Researcher

September 2009 — October 2013 · Leicester Previous

Conducted an independent research project on the assembly and structure of co-repressor complexes, collaborating with scientists in the UK and internationally, including a 2-month research secondment in Hungary.

Earlier Roles

E.M. Developments · Arrowbeam · Safepharm

2004 — 2007 Previous

E.M. Developments (2007) — Due Diligence Co-Ordinator: Coordinated senior stakeholders to collate information for purchasing parties during the sale of a contract research organisation.

Arrowbeam (2005) — Data Management Assistant: Transitioned shift records from paper to a digital biometrics-controlled rostering system for West Midlands Fire Service.

Safepharm Laboratories (2004, 2006, 2007) — Computer Services Technician: First-line technical support for office and laboratory staff in a contract research organisation.

Academia

Education

University of Leicester

Ph.D Biochemistry

2009 — 2014

University of Leicester

BSc (Hons) Medical Biochemistry

2006 — 2009

Recognition

Awards & Certifications

June 2022

Android Enterprise Expert

Android Enterprise Academy — the highest level of certification for mobility professionals working with Android in enterprise environments, focusing on implementation, deployment and support at scale.

November 2021

Award for Excellence in Service Delivery

Awarded by the Assistant Chief Constable (Crime) for outstanding contribution to delivery of a new Crime Recording Platform that went live in April 2021.

November 2020

Smarter Working Live — Automation Winner

The Centre for Applied Automation team won the Automation category at the Smarter Working Live Event, run by Gov News Direct and the Government Property Agency.

October 2020

Award for Excellence in Service Delivery

Awarded by the Chief Superintendent (Force Contact) for contribution to the delivery of a new Command & Dispatch system that went live in March 2020.

October 2025 · Finalist

NPCC Innovation & Digital Summit — Excellence in Productivity & Value for Money

National finalist at the NPCC Innovation & Digital Summit, recognising the programme's impact on operational efficiency and demonstrable return on investment across UK policing.

September 2023 · Finalist

ERP Today Awards —

National finalist at the ERP Today Awards, recognised for outstanding digital delivery and technology leadership in the public sector.

Expertise

Skills & Technologies

Digital Transformation Programme Delivery Enterprise Mobility Robotic Process Automation Microsoft 365 Android Enterprise UiPath VMware / Omnissa Samsung Knox Change Management Stakeholder Engagement Budget Management SaaS Platforms Progressive Web Apps UX Strategy Chatbot Development Public Sector Biochemistry & Research